Welcome to Pronatrix. These terms and conditions govern your use of our website and your purchase of Pronatrix products. By accessing our website or purchasing our products, you agree to these terms and conditions.
1. General Information
1.1 Company Details
Pronatrix (“we,” “us,” or “our”) is a brand providing health supplements, including Ashwagandha, CoQ10, and Creatine Monohydrate.
1.2 Acceptance of Terms
By accessing our website or purchasing products, you agree to abide by these Terms and Conditions, as well as our Privacy Policy.
2. Products and Usage
2.1 Product Information
Our products are dietary supplements intended to support health and wellness. They are not intended to diagnose, treat, cure, or prevent any disease.
2.2 Use of Products
You agree to use our products as directed on the label. Always consult a healthcare provider before starting any new supplement, especially if you have any underlying health conditions or are pregnant or breastfeeding.
3. Order and Payment
3.1 Placing Orders
Orders can be placed through our website. By placing an order, you agree that all information provided is accurate, complete, and up-to-date.
3.2 Pricing
All prices listed on our website are in [currency, e.g., USD] and are subject to change without prior notice.
3.3 Payment
We accept major credit cards and other payment methods as indicated on the website. By providing payment information, you authorize us to charge the designated payment method for the total amount of your purchase.
4. Shipping and Delivery
4.1 Shipping Policy
Orders are typically processed within 1-3 business days. Delivery times may vary depending on your location. We are not responsible for delays caused by carriers or events beyond our control.
4.2 International Shipping
International orders may be subject to customs fees or import duties. These are the responsibility of the customer and are not included in the price of our products or shipping costs.
5. Returns and Refunds
5.1 Return Policy
If you are not satisfied with your purchase, you may return the product within 30 days for a refund, less shipping costs. To initiate a return, please contact our customer service team.
5.2 Refund Process
Refunds are issued to the original payment method within 7-10 business days after receiving and processing your return. Products must be returned unused and in their original packaging.