Privacy Policy

At Pronatrix, we take the privacy of our customers seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us in any way. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide when you create an account, place an order, subscribe to our communications, or contact our support team. This includes your name, email address, phone number, shipping address, billing address, and payment details. We do not store full credit card or debit card numbers on our servers. All payment processing is handled securely by our third-party payment provider.

We also collect certain information automatically when you browse our site, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data is gathered through cookies, pixels, and similar tracking technologies, and helps us understand how our site is used and how we can improve it.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including payment verification, shipping, and delivery updates
• Communicating with you about your orders, account, and support requests via email, SMS, or WhatsApp
• Sending promotional emails, product updates, and marketing communications where you have opted in
• Improving our website, products, and customer experience through analytics and user behavior data
• Preventing fraud, detecting security threats, and ensuring the integrity of our platform
• Complying with legal obligations and resolving disputes

Third-Party Service Providers

We share your information with trusted third-party service providers who help us operate our business. These include our payment processor (for processing transactions securely), our shipping and logistics partner (for dispatching and delivering your orders), our email and SMS service provider (for sending transactional and marketing messages), and our analytics platform (for understanding site performance and user behavior). Each of these providers is contractually required to handle your data responsibly and only for the purposes we specify.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and support our marketing efforts. Essential cookies are necessary for the site to function properly. Analytics cookies help us understand how visitors interact with our site. Marketing cookies may be used to deliver relevant advertisements and measure their effectiveness. You can manage your cookie preferences at any time. For more details, please see our Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including processing your orders, providing customer support, and complying with legal and regulatory requirements. Order-related data is typically retained for a minimum period as required by applicable tax and commerce regulations. If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption. Access to personal data within our organization is restricted to authorized personnel who need it to perform their duties.

While we take every reasonable precaution, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing communications at any time, and lodge a complaint if you believe your data is being mishandled. To exercise any of these rights, please contact us at support@pronatrix.com.

Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at support@pronatrix.com or call us at +91 9946001222.